What We Collect and Why It Matters to You
When you open an account with us, we collect the details you submit — your name, email address, mobile number, and any payment identifiers linked to your bKash, Nagad, or Rocket wallet. We also log device type, browser, and session activity to keep your account secure
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and running correctly. We do not store your full wallet PIN or any sensitive payment credential directly; those transactions are handled through the respective payment rail's own encrypted flow. Your data is used to verify your identity, process deposits and withdrawals, respond to support requests, and
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meet any obligations that apply based on your jurisdiction. We may share data with payment processors, fraud-prevention services, or regulators only where required and proportionate. We do not sell personal data to third parties for marketing. Retention periods depend on the type of data — active
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account data is held while your account remains open, and certain transaction records may be kept longer where local compliance rules require it. If you reside in a region where our services are not eligible under local law, we ask that you do not register or
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submit personal data.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.